It's me.
It's me.

Hey, I'm Ben.

I’m a Lead Product Designer who untangles operational complexity into scalable digital experiences.


I’ve spent the last 8+ years leading strategic initiatives, scaling design functions and creating high-impact digital experiences across complex financial platforms. Currently designing @ Citco

Resolving the Outliers: An Exception-First Financial Services Dashboard

Designing a centralized pricing platform that replaces deeply embedded legacy tools with single-screen exception triage. The experience unifies fragmented data, brings cross-team communication directly into the workflow, and establishes role-tailored views for preparers and reviewers.

Estimated ~60% reduction in exception resolution time.

Product Design

User Research

Journey Mapping

Resolving the Outliers: An Exception-First Financial Services Dashboard

Designing a centralized pricing platform that replaces deeply embedded legacy tools with single-screen exception triage. The experience unifies fragmented data, brings cross-team communication directly into the workflow, and establishes role-tailored views for preparers and reviewers.

Estimated ~60% reduction in exception resolution time.

Product Design

User Research

Journey Mapping

Resolving the Outliers: An Exception-First Financial Services Dashboard

Designing a centralized pricing platform that replaces deeply embedded legacy tools with single-screen exception triage. The experience unifies fragmented data, brings cross-team communication directly into the workflow, and establishes role-tailored views for preparers and reviewers.

Estimated ~60% reduction in exception resolution time.

Product Design

User Research

Journey Mapping

Breaking the Grid: Designing a Smarter Accounting Experience

Designing a 0→1 fund accounting platform that simplifies complex financial reporting workflows. The experience centralizes fragmented processes, reduces manual intervention and enables teams to identify and resolve issues faster through a more structured, exception-led approach.

70% reduction in operational touchpoints. 30% improvement on task efficiency workflows.

Product Design

Service Design

Usability Testing

Breaking the Grid: Designing a Smarter Accounting Experience

Designing a 0→1 fund accounting platform that simplifies complex financial reporting workflows. The experience centralizes fragmented processes, reduces manual intervention and enables teams to identify and resolve issues faster through a more structured, exception-led approach.

70% reduction in operational touchpoints. 30% improvement on task efficiency workflows.

Product Design

Service Design

Usability Testing

Breaking the Grid: Designing a Smarter Accounting Experience

Designing a 0→1 fund accounting platform that simplifies complex financial reporting workflows. The experience centralizes fragmented processes, reduces manual intervention and enables teams to identify and resolve issues faster through a more structured, exception-led approach.

70% reduction in operational touchpoints. 30% improvement on task efficiency workflows.

Product Design

Service Design

Usability Testing

Mapping Complexity at Scale

Building an end-to-end service mapping framework to bring clarity to complex operational ecosystems. The work connects user journeys with underlying processes and systems, enabling teams to surface breakdowns, align on dependencies and make more informed, system-level decisions.

~25% reduction in downstream rework, minimizing late-stage design and implementation changes, while increasing delivery predictability.

Service Design

User Research

CX Strategy

Mapping Complexity at Scale

Building an end-to-end service mapping framework to bring clarity to complex operational ecosystems. The work connects user journeys with underlying processes and systems, enabling teams to surface breakdowns, align on dependencies and make more informed, system-level decisions.

~25% reduction in downstream rework, minimizing late-stage design and implementation changes, while increasing delivery predictability.

Service Design

User Research

CX Strategy

Mapping Complexity at Scale

Building an end-to-end service mapping framework to bring clarity to complex operational ecosystems. The work connects user journeys with underlying processes and systems, enabling teams to surface breakdowns, align on dependencies and make more informed, system-level decisions.

~25% reduction in downstream rework, minimizing late-stage design and implementation changes, while increasing delivery predictability.

Service Design

User Research

CX Strategy